GROOV HEALTH - FOR HEALTH SYSTEMS, PHOs, AND PRIMARY CARE PROVIDERS
The support that’s
always there.
Most of what determines whether a patient gets better happens between sessions. Groov Health keeps patients supported and on track between appointments, while giving health teams the visibility to know what's actually working.
No new system to learn. No integration project to manage.
THE PROBLEM
The gap between appointments is where most care plans struggle.
Health coaching and primary care get results. The evidence is clear. At one large PHO, health coaching reduced clinic visits by 25% within a month, sustained at six months. But the reach of those programmes is limited by one thing: what happens when the patient leaves.
Between sessions, patients are largely on their own. Motivation drifts. Care plans that made sense in the room feel harder to follow at home. Questions go unanswered. Small problems compound into bigger ones before the next appointment.
The appointment can't carry all of that weight. Groov is designed for the space in between.
50%
of patients don't adhere to long-term care plans
- WHO
70%
of health outcomes are shaped by behaviour between appointments
- HEALTH FOUNDATION
“What percentage of your enrolled patients are actively engaged with their care plan right now?”
Most health teams don't have a confident answer to that question. Groov gives you one, and then helps you improve it.
For patients, that means the support you need is there when you need it, not just at your next appointment.
?
HOW IT WORKS
Support between sessions. Visibility for your team.
Groov Health doesn't require integration with your clinical systems — it sits alongside them. Patients move through structured care journeys between sessions, with AI-powered support available when your team isn't. Your clinicians see the outcomes. You stay in control of the data.
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Your health coach or clinical team enrols patients in a few steps. Each patient receives a personalised care journey based on their programme, accessible through their phone or any browser. No app to download. No account for your team to manage.
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Between appointments, patients can check in, get guidance on their care plan, and ask questions any time, not just during clinic hours. The support is grounded in the goals they set with their health coach, not generic advice. It meets them where they are.
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Health coaches and clinicians get a clear view of how each patient is tracking between sessions: engagement, progress, and any moments that warrant attention. Every appointment starts informed. No one falls through the cracks.
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Your patient data stays with you. Groov sits alongside your clinical systems without requiring integration, making it simpler to deploy, easier to govern, and straightforward to discuss with patients.
WHAT CHANGES
What changes for your programme.
MORE PATIENTS, BETTER SUPPORTED
Groov extends the reach of your health coaching team without adding to their workload. Patients who might otherwise disengage stay connected to their care plan, and your care gets to work on more people.
OUTCOMES THAT FLOW BACK TO YOUR TEAM
Patient-reported outcomes, action plan progress, and check-in history flow back to your clinical view, so every session starts with context. Less time on catch-up. More time on what matters.
VISIBILITY THAT’S BEEN MISSING
Real-time data on patient engagement and outcomes at individual and programme level. Know how your programme is performing, where patients are disengaging, and where earlier support could change the trajectory.
BUILT FOR HEALTH COACHING WORKFLOWS
Designed around how health coaches and primary care teams actually work. Enrolment takes minutes. The patient experience is accessible to any reading level. The clinical view gives your team what they need without adding complexity.
SUPPORT THAT MEETS PATIENTS WHERE THEY ARE
Available any time, in plain language, grounded in evidence. The support patients receive reflects the goals they set with their health coach, not a generic health information library.
FAST TO DEPLOY, SIMPLE TO SUSTAIN
No IT integration required. Groov's team handles setup and configuration. Most programmes are live within weeks, not months.
HOW IT STAYS SAFE
Intelligent care isn't a technology claim. It's a standard.
The support Groov provides between appointments isn't generic. It's grounded in what each patient is working toward, shaped by evidence-based behaviour change methodology, and built with safety at the centre.
Groov never crosses the line between support and clinical care. It's not diagnosis. It's not a replacement for the people your patients trust. It's what happens in between — personalised, safe, and always within clinical bounds.
Clinical guardrails built into the system — not after-the-fact review, but built into how every response is generated
Clear crisis pathways that connect patients to appropriate support when they need it
Continuous automated safety monitoring on every interaction — distress detection, misuse detection, crisis pathways
AI does not train on patient conversations. Data is anonymised and minimised by design
CREDENTIALS AND TRUST
Built with the people running
New Zealand's health system.
Groov Health has been a digital health partner of Health New Zealand since 2020. Over 200,000 New Zealanders have accessed the Groov platform. The AI Health Coach has been live since October 2025, with 12,000+ safe conversations across New Zealand and zero unsafe responses.
PROUD PARTNER
Developed in partnership with Health New Zealand, the organisation responsible for planning, funding, and delivering health services across Aotearoa. That partnership shapes what we build, how we approach clinical governance, and what we prioritise.
NAIAEAG ENDORSEMENT
Our AI approach is endorsed by NAIAEAG, Health New Zealand's National Artificial Intelligence and Algorithm Expert Advisory Group. Independent expert scrutiny of our AI methodology, safety framework, and clinical boundaries.
That means independent experts have reviewed how Groov works, what it can and can't do, and confirmed it meets the standards New Zealand's health system expects.
SECURITY AND DATA GOVERNANCE
SO 27001 certified and compliant with the New Zealand Health Information Privacy Code. Patient data is handled with the level of care your patients and your organisation expect.
WHERE IT HELPS MOST
Designed for how health coaching and primary care actually work.
HEALTH COACHING PROGRAMMES
Groov is designed to work alongside health coaches, not replace them. It keeps patients connected to their care plan between sessions, carries the work forward when the coach isn't there, and gives coaches better context before every appointment. The health coach stays at the centre. Groov extends their reach.
POPULATION HEALTH PROGRAMMES
For PHOs and health systems running programmes at scale, Groov provides the continuous engagement and outcome data that makes population health management genuinely possible. Not just how the programme is performing in aggregate, but how every enrolled patient is tracking.
PRIMARY CARE TEAMS
Groov fits into primary care workflows without disrupting them. Enrolment takes minutes. Patients need no technical confidence to use it. And the outcomes flow back to your team so every appointment starts with the context that matters.
COMMON QUESTIONS
Questions we often hear.
What is Groov's AI health coach and how does it work?
Ask Groov is an AI health coach that supports patients between clinic appointments. It's grounded in evidence-based behaviour change methodology, personalised to each patient's care plan goals, and available any time through a web browser or mobile. It's not diagnosis and it's not a replacement for health coaches or clinicians. It's the support that shows up in between.
Is Groov Health suitable for PHOs and population health programmes in New Zealand?
Yes. Groov Health was developed in partnership with Health New Zealand and is designed for the scale and complexity of PHO and population health programmes. It provides programme-level outcome data alongside individual patient support, making it practical for both clinical teams and the health system leaders accountable for population outcomes.
Does Groov replace health coaches or work alongside them?
Alongside, not instead of. Groov is designed to extend the reach of health coaches and clinical teams, not replace the human relationship at the centre of care. The health coach stays at the centre. Groov supports their patients between sessions and gives coaches better context before every appointment.
How long does implementation take and what's required from our clinical team?
Most programmes are live within weeks. There's no IT integration required and no new system for your clinical team to learn. Groov sits alongside your existing systems. Enrolment takes a few steps per patient. Groov's team handles setup and configuration.
Ready to extend what your care programme can do?
Talk to us about your patient population, your programme, and what better outcomes could look like for your health system.